Thank you for choosing MDDir (www.mddir.com). Please review our policy regarding refund requests for our directory services.

1. General Policy

• All payments for directory listings, subscriptions, and promotional placement are generally non-refundable once the service is active.
• Refunds are granted strictly under the conditions outlined below.

2. Refund Eligibility

You may be eligible for a refund if:

• Duplicate Charge: You were accidentally billed twice for the same order.
• Non-Delivery: Your paid listing was never activated due to a technical error on our end.
• Early Request: You request a cancellation within 24 hours of purchase and before your listing goes live.

3. Non-Refundable Items

Refunds will not be issued if:

• Your listing has already been approved, published, and indexed.
• Your account or listing was removed due to a violation of our Terms and Conditions.
• You simply changed your mind after your listing went live.

4. How to Request a Refund

To submit a request:

1. Email us at billing@mddir.com.
2. Include your Order ID/Transaction Reference, Account Email, and Reason for Request.
3. We will review your claim and reply within 3 to 5 business days.

5. Processing

• Approved refunds are credited back to your original payment method.
• Bank processing usually takes 5 to 10 business days.

Note: Adjust the timeframe and contact details as needed to match your specific payment processors and policies.